Refund & Replacement Policy

Please be informed that all products are non-returnable under general circumstances. Personal care and beauty products cannot be returned once delivered, except for the replacement cases listed below.

Replacement can be initiated under the following circumstances:

1. Received a damaged product.
2. Received the wrong product.
3. Product is used or altered (as applicable for quality claims reviewed by our team).

Replacement requests will only be accepted if initiated within 5 days post order delivery.

Additionally, customers must share an unboxing video for cases of a damaged or wrong product to facilitate the replacement process. This video should demonstrate the condition of the received item and will be necessary to validate the replacement request.

We have a 5-day replacement request policy, which means you have 5 days after receiving your item to request a replacement for eligible issues (damaged, wrong, or defective items).

To be eligible, your item should ideally be in the same condition that you received it, with original packaging where possible. You’ll also need the receipt or proof of purchase.

To start a replacement or refund enquiry, contact us at skinthrope.anand@gmail.com. Please include your order number, issue details, and unboxing video when applicable. skinthrope.anand@gmail.com

If a return shipment is required, we will share the return address and instructions by email after your request is approved. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned for change-of-mind, including personal care and beauty products once opened or used, custom products, sale items, and gift cards. Please get in touch if you have questions about your specific item.

The fastest way to ensure you get what you want is to request a replacement for eligible issues, or place a new order for a different product once your case is resolved.

We will notify you once we’ve received and inspected any returned item (if applicable), and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 3–5 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at skinthrope.anand@gmail.com. skinthrope.anand@gmail.com